Frequently Asked Questions
1. What materials are the jewellery made of?
Our pieces are made with recycled 925 Sterling Silver. They are hypoallergenic and nickel-free.
2. Can I update or cancel my order once I have placed it?
You can write in to our customer service team to request for an update. Cancellation of an order will be reviewed on a case-by-case basis.
3. How do I care for my Jewellery pieces?
Please view our link on jewellery care.
4. Is my order eligible for free shipping?
Yes, we provide free local Singapore shipping for any orders above SGD 200.
5. How do I know what is my ring size?
You can refer to our Size Guide.
6. Do you offer returns or exchanges?
Yes, we accept returns or exchanges within 7 working days of delivery on unworn items in original packaging. Please refer to our Returns and Exchange policy for more details.
7. Can I track my Order?
Absolutely! Once your order is shipped, you will receive a confirmation email with the tracking information.
8. How long will it take to receive my order?
Orders are typically processed within 1-3 working days. Local delivery will take around 3-5 working days.
Please expect longer delivery time during peak seasons.